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The Girl ...
Tigi girl, 21.
Dedicated to Andrew Kalapaca & Steve Tcherkezian

Andrew at Toni & Guy
180 Bloor Street West
Steve at Other sites

Wednesday, May 17, 2006

Hello everyone,
It has been some time since my last post, but I had a super important party to attend last Friday and my mind has been stuck there for almost a month. I wanted all the details perfect and things went oh so well with some great surprises that night. Yes of course I felt like a star and was so beautiful, my whole look was awesome! It was a fun filled and lovely night, thank you God.

So now on to the journal entry, I've been thinking about this for a few days and yesterday decided this is what my journal would be about (I thought of this laying in bed thinking I know it's weird but hey) So whose fault is it when TR or any other chemcial straightening service goes wrong.....I've thought about this for a while now....and I may have an answer.
My answer is that two people are mainly at fault, the technician and you the client.
The technician is at fault because obviously anything they did that was incorrect was their fault, so if you have the bends from the iron it's the technicians fault, if the reforming solution touched your scalp and you have burns from it then it's the technicians fault.
There are too many technicians who do not know what they are doing, they apply, hope and pray but have no clue about what's really going on, they don't understand the science behind the art and it's sad.
Having said that there is blame within the salon too....too many salons have their employees quickly trained on how to do Tr, because hey this is a high cost service and therefore equals big bucks for the salon. So sure they train them fast so that the salon can start offering the service and with that comes the profits. So the salon owners are to blame too because they do not ensure that their staff are adequately trained in doing the service. The thing they need to realize is that should the service go wrong they will one lose that client, two end up losing that money because the client asks for a refund, three may end up costing them money in doing free treatments or giving clients with a botched TR free products or treatments. Finally four, they lose their reputation for doing TR because as I always say a bad word spreads faster than a good one.
Now lets go further up the ladder shall we? The product manufacturers/educators are at fault to, they do not make their training more thorough and the whole instructional video doesn't really help. They need to see the service as something truly serious and train the technicians better and have more "real" classes, not just a one day seminar when they demonstate on a model and they see the immediate results but not the hair after a few days or months or even after the first the client that sees perfect hair when she leaves the salon with her TR and only to notice breakage and worse afterwards. The company training is not adquate and should be tougher and more intense, focused on the science of it, actually understanding what is happening at each step to the hair,and how to troublshoot and identify problems during the serive.
Now it seems that all these people are to blam and they are to blame very much so, more than the people I am about to mention. After all there is a certain amount of trust that clients put in their technician to do the chemical service. The technician is perceived as an expert and knows what they are doing, but with TR this is still not the case.....this is similar to cutting and colouring hair, some are better at it than others, some have more education and training under their belt than others, some have the passion that drives them and sadly others don't. Some get it and some don't. But now who is this last mystery group that is to blame you ask?.....
CLIENTS...that's right, its our own fault at times,we sometimes want to believe in the best outcome, we are tooo trusting and that's where trouble starts. We think that if the salon is expensive and of high standard that we will be safe, but with TR it's not the case. I'm not bashing here, just saying it as it is.. Expensive salons and high class salons are great, and I'm sure the stylists that charge good money for their services give excellent cuts and colours...with TR I'm not convinced yet, as this is still fairly new to most technicians...after all there seemed to be a mad "boom" of TR services last summer or two summers ago. We as clients need to smarten up and do our research on our potential technician, because it is the welfare of our hair that is at stake. We need to interview and ask as many questions as we can think of, and even ask if their are assistants to help out for the process (there should not be any, the chemical application and ironing should be done by the technician alone!) We need to make sure there is enough time slotted for us to have the proper service done. It should not be the case that the technicians next client is walking in and you are not even halfway done! That causes the technician to rush it and possibly give it away to some other person or assistant to do which is a bad idea. Ask how long you are scheduled with the technician ask about assistants.
We need to be diligent when researching and really check out a few different technicians and get some great advice and learn about the service from true pro's and experts such as Steve of the hair guru's whom the site is dedicated to. So many disasters out there to be read, court cases pending, why? because we weren't completely careful, we didn't research it properly and well, we didn't learn enough about it and we didn't want to spend the money. We are also surrounded by technicians who are using us as teaching tools to learn...we need to be more careful. Sure you can say that even if you do it all perfectly right, interview and all that you may get a bad technician, but honestly, it shouldn't happen. As clients it's buyer beware, and we need to take this seriously, this is like surgery for the hair. TR breaks the bonds of the hair and then re-arranges them under the influences of the flat iron and in the end the bonds are put back together. Just think about how fragile the hair is and how important technique and knowledge is to the service. You have heard the horror stories, or worse you have been one, and the goal here is to make you see the truth about it, to help you make an educated choice about this process, I want to hear of no more horror stories

So I sounded harsh, didn't I? But its the truth, we as clients need to take this stuff seriously, this is worse than a cut or colour gone bad, cuts and colours are fixable (well colour is more easily fixed then a cut, obviously the cut depends on the length and the nature of the issue but) TR gone wrong has depressing results, hair breakage and loss, follicle damage, chemical burns that cause the client pain...grief over the condition of the hair, and it hurts the self image, because of the immense time it takes to regrow the entirity of the hair.
Even though it starts with manufacturers/educators not properly training technicians and believing they can learn it solely through a video (hey would you let your stylist cut your hair after watching a video maybe once or twice and pay him or her a good sum of money? I didn't think so) without understanding the science behind the art. Salon owners who don't ensure the staff is properly trained and technicians who don't understand the science behind the art yet continue to perform these services. Sure they are to blame, but so are you, the client, you were the one that let them do this, you probably didn't do your homework well or at all, if not it could have been avoided. Also when you get that feeling inside that this isn't right, then listen to it. If it says "hey I'm not so sure about this technician" find another and if anytime during the process, have them rinse the hair and get out of there.....Listen to that inner feeling should you get one, it could save your hair, so remember clients beware.
"It's your hair, who are you going to trust?"

Tigi Girl. e-mail me at Archives |

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